Legal
Shipping, Cancellation & Refund Policy
Last updated: 17 September 2026
1. Delivery area and timing
We currently deliver within Lahore, Pakistan (Islamabad coming soon). Depending on the product, same-day or scheduled delivery is offered at checkout. Delivery windows are estimates and can occasionally shift due to weather, traffic, or partner-bakery/florist availability.
2. Cancellations
Orders can be cancelled for a full refund up to 24 hours before the scheduled delivery time. To cancel, contact support@sendlovepk.com or +92 311 1400716 with your order number. Orders cancelled within 24 hours of the scheduled delivery time may not be eligible for a refund, as our partner bakeries and florists have typically already begun preparing the order.
3. Exchanges and returns
Because our products (cakes, flowers, sweets, and other perishable gifts) are made to order and cannot be resold, we do not accept returns or exchanges once an order has been delivered.
4. Failed delivery or quality issues
If your order was not delivered, was significantly different from what was ordered, or arrived damaged, contact us within 24 hours of the scheduled delivery time with your order number and photos where applicable. We will investigate with our delivery partner and offer a re-delivery, partial refund, or full refund as appropriate.
5. Refund method and timing
Approved refunds are issued to the original payment method via Safepay. Once processed on our end, funds typically appear within 5–10 business days, depending on your card issuer or bank.
6. Wrong delivery details
Please double-check the recipient's name, phone number, and address before placing an order. We are not responsible for delivery delays or failures caused by incorrect or incomplete delivery information provided at checkout.
7. Contact
For any cancellation, delivery issue, or refund request, reach us at support@sendlovepk.com or +92 311 1400716. We respond within 24–48 hours.